FAQs

Are we an environmentally friendly company?

YES, we are. :) 

We do our best to be as sustainable as we can, we use recycled materials in our shipping packaging and encourage customers to reuse our glass jars and bottles.

Is GoldenDrop Vegan/Cruelty Free ? 

Yes, we are vegan. None of our products contain any animal ingredients or animal-derived ingredients. Nor do we test on animals.
   
Does GoldenDrop ship to worldwide? 

We currently ship GoldenDrop worldwide -- shipping is calculated at checkout based on the weight and distance. Any additional tariffs or customs costs are the responsibility of the customer. 
  
I'm having problems with the tracking. Help?! 

In a few cases tracking can take up to 48 hours to register and show movement. If it is beyond this point with no tracking updates feel free to shoot us an email at info@thegoldendrops.com 
  
What should I do if I receive the wrong product? 

Please send us an email at info@thegoldendrops.com 

What forms of payment do you accept? 

We accept ApplePay, Visa, Mastercard, American Express, and Paypal.

How can I find out more information about a product? 

You can learn about our products on their individual product pages. If you have any other questions or concerns, let us know by emailing info@thegoldendrops.com.
  
Will my product melt/freeze/expire/etc.? 

If the product is subjected to excessive heat or cold for short periods of time it can melt or freeze. We suggest keeping our product in a cool and dry place. If you believe the texture of your product has changed during shipment, please send us an email at info@thegoldendrops.com. 
While GoldenDrop doesn't have a formal expiration date, it is generally recommended that they be used within 1 years of manufacture or 6 months after opening for best product quality.

What kind of hair would the GOLDENDROP line work best on?

This treatment is formulated for both relaxed and natural hair and works perfectly on both types of hair! Our products are focused on benefiting curly and coily hair best.

Can I use your Scalp and Hair Treatment everyday?

Yes! Our formulations are gentle yet effective, making it a great arsenal in your daily hair regimen.

When should I start seeing a difference in my hair?

We recommend being diligent with the application for at least 30 days. There should be a noticeable difference after that. We encourage an optimum period of 90 days to see the full benefits and effect.