POLICIES

CURRENTLY, ALL SALES ARE FINAL. WE DO NOT ACCEPT EXCHANGES OR CANCELLATIONS. PLEASE REVIEW YOUR ORDER BEFORE SUBMITTING. CONTACT US TO ASSIST YOU FURTHER PRIOR TO PURCHASING IF YOU HAVE ANY DOUBTS OR QUESTIONS.

Please allow 1-3 BUSINESS days (Monday - Friday) for us to process your order in addition to the shipping time as stated at checkout. 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. Please allow 24-48 hours for tracking details to update. GoldenDrop is not responsible for lost, stolen, or misplaced shipments upon delivery. We are also not responsible for intercepting packages that were sent to the wrong address. Please make sure to double-check the “ship to” address! If a package is returned, you will be refunded minus the shipping fee. 

Returns & Exchanges

We are currently not accepting any returns or exchanges for health and safety reasons due to Covid-19. We only exchange or replace items in the event that they are defective or damaged. If this is the case please email us at info@thegoldendrops.com including your name, order number, and photos (if possible).

Damaged Items

When your order arrives, please inspect the packing for any damage that may have occurred during shipment. It is normal for the shipping packaging to show some wear, however, if damaged occurred to the items or you received the wrong item in your shipment, please contact customer service at info@thegoldendrops.com (within 3 days of receipt). Our customer service representatives will be happy to assist you. 

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change price adjustments or cancel an order once it has been submitted.

DISCLAIMER.......please be advised that the products for sale on our website are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device.